CUSTOMER SERVICE

We genuinely hope you have received and enjoyed our product. In the unlikely event you haven’t our customer service team are here to help.

We operate on email, however are happy to call you. Please fill in the form below and we will take a look into your issue and respond within 48 hours (usually much faster):

To return merchandise goods, the customer is liable for all return shipping costs except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Please return merchandise items in their original packaging to;

FAO Zero Six Brew Co, 37 High Street, Lutterworth, LE17 4AY

Regarding any beer, cider or spirit goods, if there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us using the form above or email marketing@zerosixbrew.co.uk

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our helpdesk at marketing@zerosixbrew.co.uk and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

This does not affect your statutory rights.

At present we only ship to addresses in the UK, we hope to change this in the future, but for now – sorry.

We only use DPD and Yodel for our deliveries. When you place your order it takes 1 to 3 days to process and then out with a courier, so please plan any party gatherings ahead! Both DPD and Yodel will leave a card if they can’t deliver your goods. This does mean we need up to 5 working days for your goods to be delivered. Tuesday afternoons are a great time to order 😉